Terms & Conditions

Nobody likes to read this stuff and for the most part your/our rights, and what you/we can and can't do, is all covered by the UK and European distance selling regularions. So instead of boring you senseless we'll just say a few words about the things that we like to check before we buy online:

Prices

We are a UK company and our prices are in pounds sterling.

Our site also shows approximate figures in US dollars, for the benefit of overseas customers. This is calculated using an exchange rate that we update weekly. Consequently the amount being asked for when you proceed though to PayPal might be slightly different from that shown in our shopping cart. It shouldn't be more than a couple of dollars out, but you can abort the transaction at that stage should you wish to do so.

Shipping Costs

Our shopping cart mechanism is able to give you a shipping cost prior to committing to buy. If your country is not on the list of options, please contact us and we will add it.

What if you want to return something?

The regulations say you can return stuff even if it's just a case of seeing it for real and thinking "Hmm, this isn't really what I wanted". While that's a nuisance for us we'd rather you were a happy non-customer who can say good things about us that a reluctant customer who can't. We want you to be happy in your dealings with us and if that means taking stuff back and giving a refund then we won't try to worm our way out of it.

However:

  1. The regs say you have to contact us within 7 days of receipt if you want to return something and while we're not going to gripe if you go a few days over that, PLEASE appreciate that the longer you leave it the more inconvenient it becomes for us. Please endeavour to examine all goods within 7 days and contact us if you want to return something.

  2. It should be obvious, and the regulations agree, that any goods returned need to be returned safely, in original condition, and it's YOUR responsibility to ensure that happens.

  3. It is essential that you contact us before returning anything so we can give you the correct return address and look out for them. If you return goods to the wrong address they may end up being undeliverable and that will be your problem, not ours. So PLEASE contact us BEFORE sending anything back.

What happens if the goods don't arrive?

First of all it's worth pointing out that the Postal Services are not nearly so bad a people think. "It must have got lost in the post" is a convenient excuse for companies who messed up, didn't actually send the stuff, and don't want to admit their mistake. We are NOT one of those companies and things we send very rarely go astray.

But what if they do?

In short:

We'll organise a replacement however you'll have to wait until the Royal Mail has paid compensation.

An Explanation:

We obtain proof of postage for anything we send however the Post Office requires 15 days to pass before they consider anything to be "lost".

After 15 days we (as the sender) can submit a claim however the Post Office will generally want to contact the non-recipient (our customer) to get them to fill in a form before they will give us compensation. Alas it usually takes the Post Office a few weeks to do this.

In the meantime the problem for us is that if we send replacement goods to the customer and the now satisfied customer doesn't bother to fill in the form, we don't get compensation.

Consequently on the VERY RARE occasions that something goes astray, we ask customers to appreciate that we're a small business who can't afford to take those losses on the chin, and work with us to sort out the problem.

Privacy Policy

The details that you give us so we can process your order will be used for that purpose and none other. We will not send marketing emails. We will not give your details to anybody else.